Effective Date: September 2, 2026
Last Updated: September 2, 2026

This Support Policy explains the support provided by MyLinkInBio.com (“MyLinkInBio,” “we,” “us,” or “our”) for our website templates, WordPress plugins, licensing systems, installation tools, customer accounts, and other supported digital products.

MyLinkInBio products include a defined period of direct online support together with ongoing access to our self-service Support Portal resources.

This Support Policy should be read together with our:

• Terms of Service / Terms & Conditions

• Privacy Policy

• Cookie Policy

• Digital Products Refund & Cancellation Policy

• Website Template & Plugin License Agreement

• Acceptable Use Policy

• Product-specific terms

1. Support Included With Website Templates

Each eligible MyLinkInBio website template purchase includes:

60 days of online customer support, beginning on the original date of purchase.

The website template purchase also includes:

Lifetime access to the MyLinkInBio Support Portal content associated with the customer’s account and products.

Support Portal resources may include:

• Knowledge Base articles

• Installation guides

• Video tutorials

• Product documentation

• Frequently asked questions

• Troubleshooting guides

• Step-by-step instructions

• Product setup information

• Educational resources

• Other self-service support content

The 60-day online support period and lifetime Support Portal access are separate benefits.

Expiration of the 60-day online support period does not remove access to eligible Support Portal content.

2. Support Included With MyLinkInBio Plugins

Each eligible paid MyLinkInBio plugin purchase includes:

60 days of online customer support, beginning on the original date of purchase.

The plugin purchase also includes:

Lifetime access to the MyLinkInBio Support Portal content associated with the customer’s account and purchased plugin.

Support Portal resources may include:

• Plugin installation instructions

• Configuration guides

• Knowledge Base articles

• Video tutorials

• Troubleshooting documentation

• Update instructions

• License guidance

• Frequently asked questions

• Product documentation

• Other available self-service materials

Expiration of the 60-day online support period does not remove access to eligible Support Portal content.

3. What “60 Days of Online Support” Means

The included online support period begins on the date the applicable website template or plugin is purchased.

During the 60-day period, eligible customers may submit support requests through approved MyLinkInBio support channels.

Online support may be provided through:

• MyLinkInBio Support Center

• Support tickets

• Email

• AI-assisted support

• Other online support channels made available by MyLinkInBio

The 60-day support period is based on calendar days from the original purchase date.

Failure to use support during the 60-day period does not extend or restart the support period.

4. Lifetime Support Portal Access

Eligible customers receive lifetime access to the Support Portal content made available for their purchased products, subject to continued operation of MyLinkInBio and the applicable product or service.

“Lifetime access” refers to access for the lifetime of the applicable MyLinkInBio product, service, platform, or customer account and does not mean that every article, video, feature, or individual support resource will remain unchanged or available indefinitely.

MyLinkInBio may:

• Update documentation

• Replace outdated tutorials

• Remove obsolete information

• Reorganize the Support Portal

• Replace videos

• Update product instructions

• Discontinue documentation for obsolete products

Lifetime Support Portal access does not mean lifetime one-on-one customer support.

Direct online support is limited to the applicable 60-day support period unless additional support is purchased or expressly provided.

5. Website Template Online Support Includes

During the applicable 60-day support period, standard website template support may include reasonable assistance with:

• Accessing a purchased template

• Downloading a purchased template

• Installing the MyLinkInBio Site Launcher

• Template license activation

• Template license validation

• Template import problems

• Failed MyLinkInBio imports

• Installation errors caused by MyLinkInBio systems

• Basic template setup questions

• Product documentation

• Known MyLinkInBio compatibility issues

• Account access relating to the purchased template

• Legitimate domain license transfers

• Confirmed defects in MyLinkInBio functionality

Support is intended to help the purchased MyLinkInBio product operate substantially as designed within a supported environment.

6. Plugin Online Support Includes

During the applicable 60-day support period, standard MyLinkInBio plugin support may include reasonable assistance with:

• Downloading the plugin

• Installing the plugin

• Activating the plugin

• Activating the license

• Plugin license validation

• Basic plugin configuration

• Understanding plugin settings

• Plugin functionality

• Confirmed MyLinkInBio plugin bugs

• Update-related MyLinkInBio issues

• Known compatibility issues

• Product documentation

If we confirm that a problem is caused by a defect in a supported MyLinkInBio plugin, we may provide:

• Troubleshooting guidance

• Configuration guidance

• A workaround

• A correction

• A future software update

• Another reasonable solution

7. Support Period Does Not Restart After Installation

The 60-day support period begins on the date of purchase.

It does not begin:

• When the product is downloaded

• When the template is installed

• When the plugin is activated

• When the website is launched

• When the customer first submits a ticket

• When a license is transferred to another domain

Customers are encouraged to review product documentation and complete installation within the included support period.

8. Multiple Product Purchases

Each separately purchased eligible product has its own support period.

For example, if a customer purchases:

• A website template on one date, and

• A paid plugin on a later date

each product’s 60-day online support period begins on its own purchase date.

Purchasing a new product does not automatically extend the support period for previously purchased products.

9. Support After the 60-Day Period

After the included 60-day online support period expires:

• Customers retain eligible lifetime access to Support Portal content.

• Customers may continue using available documentation, tutorials, and Knowledge Base resources.

• Customers may continue using AI or automated self-service tools where those tools are made generally available.

• Direct one-on-one online support is no longer included with the original purchase.

MyLinkInBio may offer:

• Additional support periods

• Paid support

• Website maintenance plans

• Professional services

• Custom development

• Other support options

separately.

Availability and pricing of additional support may change.

10. Support Portal Content

The MyLinkInBio Support Portal may contain:

• Product guides

• Installation instructions

• Troubleshooting articles

• Video tutorials

• Documentation

• Frequently asked questions

• Product recommendations

• Hosting guidance

• Elementor guidance

• WordPress guidance

• Plugin guidance

• Licensing information

• Other educational resources

Support Portal content is intended to help customers independently operate and maintain their MyLinkInBio products.

11. AI Support Assistant

MyLinkInBio may provide an AI-powered support assistant as part of the Support Portal.

The AI assistant may help customers:

• Locate documentation

• Search Knowledge Base information

• Understand installation steps

• Find troubleshooting instructions

• Locate product information

• Identify relevant support resources

• Answer common questions

AI-generated information may occasionally be inaccurate, incomplete, or outdated.

During the active 60-day support period, unresolved issues may be escalated through available online support channels.

After the 60-day support period, access to AI-assisted support may remain available where offered, but human one-on-one support is not included unless separately provided.

12. WordPress and Hosting Responsibility

MyLinkInBio website templates require a compatible WordPress environment.

Customers are responsible for:

• Purchasing WordPress-compatible hosting

• Purchasing or connecting a domain

• Installing WordPress

• Maintaining WordPress administrator access

• Maintaining hosting access

• Maintaining adequate server resources

• Maintaining backups

• Meeting product requirements

We may provide installation guidance during the active support period and through our Support Portal.

Standard support does not include complete hosting administration or server management.

13. Hosting Support Limitations

MyLinkInBio may provide reasonable guidance concerning:

• Installing WordPress

• Common hosting requirements

• Common PHP requirements

• Basic domain connection

• Basic DNS guidance

• Locating common hosting settings

However, MyLinkInBio is not responsible for managing or repairing:

• Hosting servers

• Hosting infrastructure

• Hosting outages

• Server configurations unrelated to our products

• Hosting-provider security

• Third-party backups

• Email hosting

• DNS systems beyond general guidance

• Other services controlled by the hosting provider

Customers may need to contact their hosting provider for these matters.

14. Existing Website Installation Warning

MyLinkInBio website templates may be provided as complete WordPress installations, migration packages, backups, or other full-site installation formats.

Installing a MyLinkInBio template on an existing WordPress website may overwrite or replace existing information.

Customers are responsible for creating a complete backup before installation.

Standard support does not include rebuilding unrelated data lost because a customer installed a template over an existing WordPress website without maintaining an appropriate backup.

Whenever possible, MyLinkInBio recommends installing website templates on a new or clean WordPress installation.

15. Elementor Support

Certain MyLinkInBio website templates require Elementor and may require Elementor Pro.

Unless expressly stated otherwise, Elementor Pro must be purchased separately.

During the active support period, MyLinkInBio may provide reasonable guidance concerning how Elementor is used within the purchased MyLinkInBio template.

However, Elementor is an independent third-party product.

Problems caused by Elementor itself may need to be addressed directly with Elementor.

16. Third-Party Plugin Support

MyLinkInBio templates may operate alongside third-party plugins.

Standard online support does not include comprehensive troubleshooting, repair, development, or maintenance of unrelated third-party plugins.

If we reasonably determine that a problem originates from a third-party plugin, we may:

• Help identify the possible conflict

• Suggest basic troubleshooting

• Recommend temporarily disabling the plugin

• Provide known compatibility guidance

• Direct the customer to the third-party developer

The third-party developer may need to resolve the underlying issue.

17. Paid Third-Party Plugins

Paid third-party plugins must be purchased separately unless expressly stated otherwise.

Customers are responsible for:

• Purchasing third-party licenses

• Maintaining those licenses

• Renewing licenses

• Installing updates

• Maintaining compatibility

• Obtaining third-party support

The cost of third-party plugins is not included in MyLinkInBio online support.

18. MyLinkInBio Plugin Updates

Customers are responsible for installing available MyLinkInBio plugin updates.

Updates may include:

• Security improvements

• Bug fixes

• Compatibility fixes

• Performance improvements

• Feature improvements

• WordPress compatibility changes

• Elementor compatibility changes

• WooCommerce compatibility changes

Failure to maintain reasonably current software may affect our ability to troubleshoot an issue.

19. Customer Software Maintenance Responsibility

Customers are responsible for maintaining:

• WordPress

• MyLinkInBio plugins

• Third-party plugins

• Themes

• Elementor

• Elementor Pro

• WooCommerce

• PHP where applicable

• Other website software

Customers should also maintain current website backups before performing significant updates.

20. Website Maintenance Is Not Included

Purchasing a MyLinkInBio template or plugin does not include ongoing website maintenance.

Customers remain responsible for:

• Updating WordPress

• Updating plugins

• Updating themes

• Renewing Elementor Pro

• Renewing third-party plugin licenses

• Maintaining hosting

• Renewing domains

• Maintaining backups

• Maintaining website security

• Maintaining website content

• Testing website forms

• Monitoring integrations

• Maintaining website accessibility

• Maintaining legal policies

Website maintenance or management services may be available separately.

21. Website Accessibility Is the Customer’s Responsibility

The accessibility of the customer’s final website is the customer’s responsibility.

Purchasing a MyLinkInBio template or plugin does not constitute a guarantee or certification that a completed website complies with:

• ADA requirements

• WCAG

• Section 508

• State accessibility requirements

• Local accessibility requirements

• International accessibility requirements

• Other accessibility laws or standards

Customers are responsible for evaluating and maintaining the accessibility of their websites.

22. Accessibility Services Are Not Included

The 60-day online support period does not include:

• Accessibility audits

• ADA compliance audits

• WCAG compliance testing

• Accessibility certification

• Accessibility remediation

• Screen-reader testing

• Manual accessibility testing

• Ongoing accessibility monitoring

• Accessibility-related legal reviews

These services may be available separately or may need to be provided by a qualified accessibility professional.

23. Customer Modifications

Customers may customize properly licensed templates and plugins where permitted.

However, custom modifications may cause functionality to change or stop operating as originally designed.

Examples include:

• Custom PHP

• Custom JavaScript

• Custom CSS

• Database modifications

• Changes to plugin files

• Changes to theme files

• Elementor structural modifications

• Installing conflicting plugins

• Removing required components

If a problem is caused by customer modifications, repairing those modifications is not included with standard support.

24. Custom Development Is Not Included

The 60-day online support period does not include:

• Custom website development

• Custom plugin development

• Custom PHP

• Custom JavaScript

• Extensive custom CSS

• New custom functionality

• Website redesign

• Custom integrations

• Customer-specific feature development

Custom development may be quoted separately where available.

25. Standard Support Does Not Include

Unless separately purchased, standard support does not include:

• Custom website development

• Website redesign

• Ongoing website maintenance

• Custom coding

• Custom plugin development

• Content entry

• Copywriting

• SEO

• Advertising management

• Full hosting administration

• Server administration

• Third-party plugin repair

• Third-party software development

• Repairing customer-created code

• Rebuilding customer modifications

• Accessibility audits

• Accessibility remediation

• Legal compliance audits

• Malware removal unrelated to a MyLinkInBio product

• Repair of hacked websites unrelated to a MyLinkInBio defect

• Restoration of information lost because the customer failed to maintain a backup

26. Customer Website Legal Compliance

Customers are responsible for determining the legal requirements applicable to their websites and businesses.

This may include:

• Website accessibility

• Privacy

• Cookies

• Data protection

• E-commerce rules

• Consumer protection

• Email marketing

• Advertising

• Intellectual property

• Industry-specific requirements

• Other applicable legal obligations

MyLinkInBio standard support does not provide legal advice or legal compliance certification.

27. Information Required for Support

To troubleshoot an issue, customers may be asked to provide:

• Customer name

• Account email

• Order number

• Product name

• Website URL

• License information

• WordPress version

• PHP version

• Plugin versions

• Hosting provider

• Screenshots

• Error messages

• Diagnostic information

• Recent changes made to the website

• Other information reasonably necessary to investigate the issue

Personal information provided during support is handled in accordance with our Privacy Policy.

28. Temporary Website Access

Certain issues may require temporary access to a customer’s WordPress website.

Where reasonably necessary, MyLinkInBio may request temporary administrator access.

Customers should create temporary credentials whenever possible.

Temporary access should be removed after the support issue has been resolved.

Customers should never post passwords or credentials through public forums or other publicly accessible channels.

29. Backups Before Troubleshooting

Customers are responsible for maintaining current backups.

Before performing significant troubleshooting or updates, MyLinkInBio may recommend that the customer create a backup.

We are not responsible for data loss caused by a customer’s failure to maintain an appropriate backup except to the extent applicable law provides otherwise.

30. Supported Product Versions

Support may be limited to reasonably current versions of:

• MyLinkInBio products

• WordPress

• Elementor

• WooCommerce

• PHP

• Other required software

Customers may be required to update software before we investigate an issue.

MyLinkInBio is not required to provide indefinite support for obsolete versions.

31. Product Bugs

If a confirmed problem is caused by a supported MyLinkInBio product during the applicable online support period, we may provide:

• Troubleshooting instructions

• A workaround

• Configuration guidance

• A correction

• A software update

• Another reasonable solution

A confirmed bug does not necessarily mean that an immediate software update will be available.

32. Feature Requests

Feature requests are not considered technical support issues.

Customers may submit suggestions, but MyLinkInBio does not guarantee:

• Development of the requested feature

• A particular release date

• Inclusion at no additional cost

• Inclusion in the customer’s existing product

33. Support Response Times

MyLinkInBio makes reasonable efforts to respond to online support requests during the active 60-day support period.

Unless a separate paid support plan expressly states otherwise, response times are not guaranteed.

Response times may vary because of:

• Ticket volume

• Issue complexity

• Technical investigation

• Information provided

• Third-party dependencies

• Weekends

• Holidays

Customers should avoid opening multiple tickets for the same issue.

34. Resolution Times

MyLinkInBio does not guarantee a specific resolution time.

Some issues may require:

• Testing

• Additional information

• Software development

• A future update

• Third-party assistance

• Hosting-provider assistance

35. Support and Refunds

A support issue does not automatically make a digital product eligible for a refund.

MyLinkInBio digital products remain subject to our Digital Products Refund & Cancellation Policy.

All digital product sales are final and non-refundable except where applicable law requires otherwise.

36. Abuse of Support Services

Customers must use support services responsibly.

Customers may not:

• Threaten or harass support personnel

• Submit malicious files

• Spam the support system

• Provide intentionally fraudulent information

• Attempt to obtain another customer’s information

• Attempt to obtain unauthorized licenses

• Circumvent product licensing

• Abuse AI systems

• Attempt unauthorized system access

MyLinkInBio may restrict support access for serious or repeated abuse where legally permitted.

37. Support Records

MyLinkInBio may retain support communications for purposes including:

• Providing support

• Maintaining ticket history

• Troubleshooting

• Product improvement

• Security

• Fraud prevention

• Quality assurance

• Improving our Knowledge Base

• Resolving disputes

Support information is handled according to our Privacy Policy.

38. Changes to This Support Policy

MyLinkInBio may update this Support Policy because of changes to:

• Products

• Support systems

• Support Portal content

• AI features

• Licensing

• Technical requirements

• Business operations

• Legal requirements

The current version will be posted on MyLinkInBio.com with an updated Last Updated date.

39. Contact MyLinkInBio Support

During an active online support period, eligible customers may use the MyLinkInBio Support Center or contact:

MyLinkInBio.com
Email: support@mylinkinbio.com
Website: MyLinkInBio.com

Support Included With Your Purchase

Website Templates

Included:

✓ 60 days of online support from the original purchase date
✓ Lifetime access to eligible MyLinkInBio Support Portal content
✓ Knowledge Base access
✓ Video tutorials and guides
✓ Template installation guidance
✓ MyLinkInBio Site Launcher assistance during the support period
✓ Template import troubleshooting during the support period
✓ License activation assistance during the support period
✓ MyLinkInBio product troubleshooting during the support period

MyLinkInBio Paid Plugins

Included:

✓ 60 days of online support from the original purchase date
✓ Lifetime access to eligible MyLinkInBio Support Portal content
✓ Knowledge Base access
✓ Plugin documentation
✓ Video tutorials and guides
✓ Plugin installation assistance during the support period
✓ License activation assistance during the support period
✓ MyLinkInBio plugin troubleshooting during the support period

After 60 Days

After the included 60-day online support period expires:

✓ You continue to have eligible lifetime access to our Support Portal content.
✓ You may continue using available Knowledge Base articles, tutorials, guides, and documentation.
✕ Direct one-on-one online support is no longer included with the original purchase.

Additional support or professional services may be available separately.

Important: Lifetime Support Portal access does not mean lifetime one-on-one technical support.